All design projects have different needs, and individual clients and designers are very different people and have different ways of working, thinking and talking about their work. But having a general framework for interaction can help prevent people coming across as, say, a “nightmare client” or a stubborn artist unwilling to stray from their “vision.” With permission, I’m going to use a small design project I did recently for a workshop performance of Kevin Clark’s opera Summer’s Twilight as an example. This is a long piece, and it may sound like a complicated process, but it is far less scary and involved that it seems — the example project only took a few hours over a couple of days.

STEP ONE: INITIAL CONCEPT

One thing I’ve learned from working in documentary is how important it is to have all the facts BEFORE you begin, and getting everyone on the same page early on will save time, tears, and money. First, and most important rule for both sides: be honest. I used to think that the hardest clients to work for are people with absolutely no idea what they want. In fact, the most difficult clients are the ones who either claim to have no idea what they want, but secretly have something very specific in mind, or the ones who demand something with great specificity, but actually have no clue what they’re asking for and afraid to show it. If you really don’t know what you want from a designer, SAY SO. We won’t judge you! If you don’t know anything about graphic design and have never hired a pro before, SAY SO. We’re happy to walk you through the process. And if you don’t understand technical jargon we use, don’t be scared to ask what we mean. And that goes …


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